Terms & Conditions

1. Supplier identification

www.wensleydalelongwool.co.uk is a website owned and operated by Wensleydale Longwool Ltd., trading as Wensleydale Longwool Sheep Shop. All rights reserved.

Wensleydale Longwool Sheep Shop and its respective logos, product names and service names are trademarks of Wensleydale Longwool Ltd..

We are registered in the UK under Company number 10252523 and with our registered office at Linecrofts, Reeth, Richmond, North Yorkshire, DL11 6TR.

Our main trading (shop) address is: Wensleydale Longwool Sheep Shop, 2 Kelberdale Court, Market Place, Leyburn, North Yorkshire, DL8 5AW.

Our VAT registration number is GB244948475.

(Start of Privacy & Cookies Policy)

2. Privacy & Cookies Policy

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We intend that these Terms & Conditions apply only to you as a Consumer. If this is not the case, you must tell us so that we can provide you with a more appropriate contract which might, in some respects, be better for you, e.g. by giving you rights as a business.

Email Newsletter

If you subscribe (opt-in) to our Newsletter we may use your email address to send you information about products, events, offers or services. We will not sell your data to third parties.

You can unsubscribe (opt-out) at any point and you can ask for personal data to stop being recorded at any time.

Your Account

You may (but are not required to) create an account on the Wensleydale Longwool Sheep Shop website when entering your details at Checkout (or prior using the My Account menu option). If you do so then your personal details (Name, Address, Email etc.) will be available to facilitate faster checkout for future purchases and to allow you to view your order history and delivery tracking details (where available). You control this account via username and password and can review and amend your details at any time using the My Account menu option.

If you Checkout as a Guest (i.e. do not create an account) we will still retain some personal information to allow us to fulfil your order, to inform you of dispatch and to process any refunds etc. This information will include name, billing address, shipping address and email address. We do not see or retain payment card details, helping to protecting your privacy.

Cookies & monitoring

A cookie is a small text file that we store on your device (e.g. computer, laptop, tablet or mobile phone) used to visit or use our website. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

We use cookies to help identify your device so we can tailor and personalise your user experience, track shopping basket/cart contents and remember where you are in the order process. You can disable or delete any cookies already stored on your device, but these may stop our website from functioning properly.

The types of cookie are:

  • Strictly Necessary cookies – These are session cookies that are essential to the operation of our website and online store, such as items in your basket/cart at checkout.
  • Analytical/Performance cookies – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website, which may include items you have recently viewed in our online store or left in your basket/cart, which allow you to continue where you left off.
  • Targeting cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your device
  • Your generic location (e.g. country)
  • The referring website from which you have got to our website from.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To personalise estimated shipping costs and taxes prior checkout.
  • To see our most popular sources of business.

A Cookie Consent banner will be displayed the first time you visit our website. By clicking ‘Close and Accept’, or by continuing to use our website, you are providing consent to their use. Once accepted you should not see this banner for another 180 days, unless you delete the cookies from your browser.

Disclosure of personal data

We may disclose your personal data:

  • To other companies within our group.
  • If we sell our business.
  • To agents and service providers.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Where we send your data

We may share necessary information with third parties that are required to fulfil your order, such as Payment Providers (i.e. Stripe (for card payments, Apple Pay and Google Pay) and PayPal). No payment details are retained by ourselves.

If you opt-in to our Newsletter we may also share your name and email address with our mail provider, MailChimp, however, this information will only be used exclusively by ourselves, to keep you informed of products, events and offers, and not shared with or used by other parties.

Any personal data that may be sent outside of the UK or EU/EEA is processed in accordance with the EU/US Privacy Shield Framework which provides a means to comply with EU data protection requirements (such as GDPR).

Our web hosting provider may store some information about you (on our behalf) if you have browsed our web site, placed an order and/or created an account. They do not normally have access to this information.

Visitor comments may be checked through an automated spam detection service.

What rights you have over your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we may store order information for up to 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them. Any reviews or testimonials we publish on our website are anonymised and may be taken from social media, email, or third party review sites, such as TripAdvisor, Google etc.

If you are concerned about your data, you have the right to request access to personal data which we may hold or process about you.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We do not see or retain any Card payment details you may enter on this web site when purchasing goods, helping to protect your privacy.

(End of Privacy & Cookies Policy)


3. Product information

Goods are priced in British Pounds sterling (GBP).

All ‘in stock’ items will normally be dispatched on the next business day.

Where a number of items are ordered, we may dispatch these in separate packages.

Back order goods are usually dispatched within seven working days. However, where this is the case, we will contact you to advise delivery date and allow a refund if required.

Some items are made to order. For these please email or call us to get an expected delivery date.

Any published product dimensions are approximate.

For orders with delivery addresses outside the UK, it is your responsibility to check your local country Import regulations/restrictions prior ordering, to avoid any delivery issues. We reserve the right not to ship particular items if we become aware of any restrictions that would result in the order being returned to us by Customs.

While the colour reproduction of each product on this website is a close representation, variations in colour caused by the differences in browser software or device hardware may occur.

Downloadable products, such as Knitting Patterns etc., are the Intellectual Property of Wensleydale Longwool Sheep Shop and are sold for personal use only. You have the right to download these three times. It is your responsibility to ensure that you save any downloaded items to a device and location (folder) from where you can use or print it. Commercial use or copying requires our explicit prior permission. 

We offer a Flat Rate delivery charge per order, based upon Royal Mail standard small parcels prices and shipping zones. If your single order is over 2kg (4.4 lbs) in weight (UK) / 1.5 kg (3.30 lbs) for International, or permitted dimensions, we may split your order and dispatch items separately, or contact you regarding shipping options and possible additional charges.

If only ordering small amounts or small items we will refund any excess postage charges, at time of dispatch. Refunds will be made back to your chosen payment method.

Any offer of Free Delivery when purchasing over a certain amount (e.g. £60 in UK) is subject to an order weight limit (as above) and does not apply to some Clearance items.

For international orders (where we have not charged VAT), local import duties and/or taxes may be payable, over which we have no control. You may be contacted by Customs or Courier for payment prior delivery. 

4. Right to cancel

You have the right to cancel the purchase of any goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us (in a saleable condition) to our Shop contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
  • for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

5. Notices

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter). In providing the the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.

6. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

Last Updated on 29/01/2024